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Before You Contact Yorkshire Water

Here you will find help, advice and contact information around the following areas: billing, slow draining water, discoloured water and leakage including who to contact if you spot a leak.

For help and advice on billing, what to do if you have a slow draining sink or toilet. How to get in touch to report a water leak and who to contact if your water is discoloured.

Before contacting us, take a look at some of our most commonly asked questions below, we may have already answered your question.

Find help with leaks

Water leaks can cause mayhem on Yorkshire’s roads and homes. We aim to fix all leaks as soon as possible, but by identifying the type of leak and its location before you contact us, we can get to work even sooner. Find the most common questions associated with water leaks here.

Some commonly asked questions

Who do I contact to report a leak? Who’s responsible for the water leak? Will you repair my water leak for free? View all questions >

Still need assistance?

Start a Live Chat

Speak to an agent immediately.

We are available Monday to Saturday 6.30am to 10pm and on Sunday 7.30am to 10pm.

Roadworks & Incidents

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Arrange a time to suit you

Available Monday to Friday from 8am to 8pm, Saturday 9am to 5pm.


Alternative Contact Methods

  • You can chat directly to a member of our team on the Yorkshire Water Twitter page

  • You can chat directly to a member of our team on the Yorkshire Water Facebook page.

  • If you'd rather ring us directly, then you can reach us via our Yorkshire Water contact number: 0345 1 24 24 24

  • We aim to respond to general inquiries within 10 working days.